Day 9 since my nbn went down, I will be very surprised if my complaint to the ombudsman actually does anything, exetel will simply blame NBN Co and from what I've read nbn is basically untouchable.
> Dear neet
> Thanks for your enquiry.
> We’ve got your TIO case and we’re on the case.
> Complaint reference number: 4#####.
> We will look into your complaint as soon as possible and will contact you shortly.
> Depending on the complexity and the information you have provided your case may take some time to resolve.
> Kind Regards,
> Meet
> Senior Level Resolutions Team
> exetel.com.au