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If there is enough water to wet her carpet then her insulation in her attic is being wet too. It's very common in the south to have roof damage that goes unfixed and then the whole ceiling collapses under the weight of the water logged insulation and so half your ceiling will just fall into your living room. She better get someone to deal with that like yesterday. Not to mention the mold and rat issues? She is unfortunately very clueless about the hazard she is living in.