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Cynical Publius @CynicalPublius - At the same time their premiums skyrocketed and their services plummeted.
USAA was founded on the idea of limiting membership to U.S. military officers, based on the premise that military officers and their spouses/children live their non-deployed lives in a generally conservative manner (and I don't mean that in the political sense) and are less likely than most to wreck their cars or burn down their house.
Later they let senior NCOs join, on the same valid premise.
All of this meant that if you were a member you were part of a low-risk pool of insured. As a result, premiums were low, and service was high.
Today, you've all seen the commercials. If you have even the slightest tangential connection to the military through a relative you can join, meaning the risk pool is now the same as every other insurance company.
Through the years, USAA leadership wrecked the entire premise of their company in a foolish quest for growth.
At this point all those "we support the military" USAA TV commercials are just exploitive nonsense that trades America's respect for its warriors for profit in a disingenuous, cynical way.
It's disgraceful what they have done.
Maybe some intelligent entrepreneur can start a new version of USAA on the same original premise. I promise it will be a smashing success.
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Matt Forney @realmattforney
NEW SCANDAL: a whistleblower at USAA discusses the company's collapse and how its veteran American employees are committing suicide and being replaced with Indians.
The whistleblower has been with USAA for well over a decade and describes "the gradual downfall of the USAA military culture and erosion of FTE and customer support in lieu of ESG and DEI policy adherence." He provides several pictures of USAA's 2015 Christmas party and last year's Christmas party (I will not repost them to protect the individual's anonymity). In 2015, the majority of USAA employees were Americans; now, 70 percent or more of USAA's employees are foreign-born Indians.
He reports that during the COVID pandemic, USAA accelerated its implementation of ESG and DEI policies alongside a "quiet culling of senior veteran FTE employees." This resulted in at least three suicides among American employees, with one of them shooting himself in the head in the USAA parking lot after he was laid off. Attached is an internal email from USAA CEO Wayne Peacock from 2023 announcing one of the suicides. While USAA's veteran American employees are literally taking their own lives, "USAA has been quietly backfilling every layoff with an H-1B visa holder."
The Indian takeover of USAA has eroded its traditional emphasis on patriotism and the military. The whistleblower reports:
"USAA was proud to celebrate national and military holidays, now most holidays are barely mentioned in short emails, however Indian holidays are celebrated and advertised throughout the campuses, but you won't find any mention of St Patrick's Day, Easter or Columbus Day."
He provides an example from USAA's campus, attached below.
Despite the Trump administration reversing DEI and ESG policies, USAA continues to double down on both: "USAA management forces DEI down your throats and mandates you to attend DEI related meetings and support groups regardless if you want to attend or not..."
A list of DEI/ESG groups at USAA is provided. USAA also forced its employees to watch a speech by the transsexual Biden appointed to run the U.S. Space Force. He also provides numerous other internal emails where USAA is promoting or even sponsoring DEI and LGBT+ initiatives (such as last month's Pride in Dallas event).
@USDOL @USCIS
https://x.com/CynicalPublius/status/1982187234989387810
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